CoastQ answers guest questions, sends follow-ups, collects reviews, and coordinates housekeeping — across every platform — so you don't have to.
Your AI concierge works autonomously across all guest touchpoints — from first inquiry to post-stay review. You see a daily summary. That's it.
Answers questions about your properties instantly — pricing, availability, amenities, house rules. Handles edge cases and escalating the ones that need you.
Sends confirmation details, pre-arrival checklists, check-in instructions, and local recommendations — automatically, on your behalf.
Proactively asks guests for feedback after checkout. Identifies unhappy guests before they leave a bad review — so you can make it right.
Notifies your cleaning team after each checkout, confirms turn times, and flags delays before the next guest arrives.
Responds to maintenance complaints, refund requests, and emergency situations with pre-approved responses — escalates to you only when necessary.
Average response time, in minutes — before CoastQ handles it
More reviews collected when AI follows up automatically
Platform inbox tabs you need open at 11pm